Shipping policy

Lexyys Designs Shipping Policy

Effective Date: July 28, 2026

Thank you for shopping with Lexyys Designs! We appreciate your support of our small business. Every order is carefully prepared and packaged to ensure it arrives safely.

Processing Time

Most orders are processed within 3–7 business days.

Personalized, custom-made, and large orders may require additional processing time depending on the complexity of the order.

Business days are Monday through Friday and do not include weekends or holidays.

Shipping Methods

We ship throughout the United States using trusted carriers such as:

USPS
UPS
FedEx (when applicable)

Shipping options and rates are calculated at checkout based on your order and delivery location.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

Shipping Delays

While we work hard to ship orders on time, delivery dates are estimates and cannot be guaranteed.

Lexyys Designs is not responsible for shipping delays caused by:

Weather
Holidays
Carrier delays
Natural disasters
Incorrect shipping addresses
Other circumstances beyond our control

Incorrect Shipping Addresses

Customers are responsible for providing the correct shipping address at checkout.

If you notice an error, please contact us immediately.

Once an order has shipped, we cannot change the shipping address.

If a package is returned due to an incorrect or incomplete address, the customer is responsible for any additional shipping charges to resend the package.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Lexyys Designs is not responsible for lost or stolen packages.

If you believe your package has been lost, we recommend:

Checking around your property.
Asking neighbors or household members.
Contacting the shipping carrier.
Filing a claim with the carrier if necessary.

We are happy to assist with providing shipment information if needed.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

Your order number.
Clear photos of the damaged item.
Photos of the shipping box and packaging.

We will review your claim and work with you to provide a replacement or another appropriate resolution.

Personalized Orders

Personalized and custom-made items require production before shipment. Processing time begins after payment has been received and all personalization details have been confirmed.