Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lexyysdesigns96@aol.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lexyysdesigns96@aol.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lexyysdesigns96@aol.com.

Lexyys Designs Return & Refund Policy

Effective Date: July 28, 2026

At Lexyys Designs, every order is handmade and created with care. We strive to provide high-quality products and excellent customer service. Please review our return and refund policy before placing your order.

Personalized & Custom Items

Because our products are custom-made specifically for you, all personalized and custom orders are final sale and cannot be returned, exchanged, or refunded unless they arrive damaged or we made an error with your order.

Please double-check all personalization details (names, dates, colors, spelling, photos, etc.) before submitting your order. Lexyys Designs is not responsible for customer-submitted errors.

Non-Personalized Items

Non-personalized items may be returned within 14 days of delivery if they meet all of the following conditions:

Item is unused and in its original condition.
Item is returned in its original packaging.
Proof of purchase is provided.
Customer is responsible for return shipping costs unless the return is due to our error.

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

If approved, we will replace the item or issue a refund at no additional cost.

Cancellations

Orders may be canceled within 24 hours of purchase if production has not begun.

Once production has started, personalized orders cannot be canceled.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your financial institution.

Shipping charges are non-refundable unless the error was made by Lexyys Designs.

Lost or Delayed Packages

Lexyys Designs is not responsible for shipping delays caused by USPS, UPS, FedEx, weather, or other carrier-related issues.

If your package is marked as delivered but cannot be located, please contact the shipping carrier first. We will gladly assist you in filing a claim if needed.

Order Changes

If you need to update personalization or your shipping address, please contact us as soon as possible. We cannot guarantee changes once production has started.