Last Updated: July 31, 2026
At Lexyys Designs, we take pride in creating high-quality, personalized products made just for you. Your satisfaction is important to us, and we want you to shop with confidence. Please read our policy below before placing your order.
Personalized & Custom Orders
Because many of our products are custom-made and personalized, we are unable to accept returns or exchanges on personalized items unless they arrive damaged, defective, or we made an error with your order.
This includes items with:
- Names
- Initials
- Photos
- Custom text
- Custom colors
- Customer-approved designs
Please review all personalization details carefully before submitting your order.
Non-Personalized Items
Non-personalized items may be returned within 14 days of delivery if they meet the following conditions:
- Item is unused
- Item is in its original condition
- Item is in its original packaging
- Proof of purchase is provided
Customers are responsible for return shipping costs unless the return is due to our error.
Damaged, Defective, or Incorrect Orders
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing an item
Please contact us within 7 days of delivery.
To help us resolve the issue quickly, include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we may offer:
- A replacement
- A store credit
- A refund (when appropriate)
Cancellations
Orders may be canceled within 24 hours of purchase.
Once production has begun or a personalized item has been created, cancellations cannot be accepted.
Refunds
If a refund is approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are non-refundable unless the return is due to our mistake.
Exchanges
We only replace items if they are:
- Damaged
- Defective
- Incorrect due to our error
We do not offer exchanges for:
- Incorrect sizes selected by the customer
- Color preferences
- Change of mind
- Personalization mistakes provided by the customer
Personalized Information
Customers are responsible for ensuring all submitted personalization details are accurate, including:
- Name spelling
- Dates
- Quotes
- Uploaded photos
- Design requests
Lexyys Designs is not responsible for errors resulting from incorrect information submitted during checkout.
Lost or Stolen Packages
Once a package has been accepted by the shipping carrier, delivery is outside of our direct control.
If your package is marked as delivered but cannot be located:
- Check with household members or neighbors.
- Contact your local shipping carrier.
- Reach out to us if you need additional assistance.
Sale Items
Clearance, discounted, and final sale items are not eligible for returns or refunds unless they arrive damaged or defective.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash.
How to Start a Return
Please contact us before returning any item.
Include:
- Order Number
- Full Name
- Reason for Return
- Photos (if applicable)
Returns sent without prior approval may not be accepted.
Contact Us
If you have any questions regarding your order or this policy, we're happy to help.
Lexyys Designs
📧 Email: lexyysdesigns96@aol.com
🌐 Website: https://lexyysdesigns24.myshopify.com/
📱 Facebook: Lexyys Designs
📸 Instagram: @LexyysDesigns96
🎵 TikTok: @LexyysDesigns96
Our Promise
Every order at Lexyys Designs is handcrafted with care and attention to detail. We appreciate your support of our small business and are committed to making things right if there is ever an issue with your order.
Thank you for shopping with us! 💕