Frequently Asked Questions

Have questions? We've got answers! If you don't see what you're looking for, feel free to contact us — we're always happy to help.

Ordering & Personalization

How do I personalize my order?
Simply add the item to your cart and enter your personalization details (name, monogram, message, etc.) in the text field provided on the product page. If you have a special request, leave a note at checkout or contact us directly.

Can I see a proof before my order is made?
For custom orders, we are happy to send a digital proof upon request. Please contact us after placing your order and we'll get one over to you.

What if I make a mistake in my personalization?
Please double-check all spelling and details before submitting your order. Because each item is made just for you, we are unable to accept returns or exchanges due to personalization errors. If we made the mistake, we will absolutely make it right!

Production & Shipping

How long does it take to make my order?
Most personalized orders are produced within 3–5 business days. During peak seasons (holidays, Valentine's Day, etc.) production times may be slightly longer. We'll always keep you updated!

How long does shipping take?
Standard shipping typically takes 3–7 business days after production. Expedited shipping options are available at checkout.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $75. Orders under $75 are subject to standard shipping rates calculated at checkout.

Do you ship internationally?
At this time, we primarily ship within the United States. Please contact us for international shipping inquiries.

Returns & Exchanges

What is your return policy?
Because our products are made-to-order and personalized, we do not accept returns or exchanges unless the item arrives damaged or defective. If there is an issue with your order, please contact us within 7 days of delivery and we will make it right.

My item arrived damaged. What do I do?
We're so sorry to hear that! Please contact us at your earliest convenience with a photo of the damaged item and your order number, and we will send a replacement right away.

Live Shopping

How do I join a live shopping event?
Follow us on social media to stay updated on upcoming live events! During live sessions, you can shop exclusive drops and limited bundles in real time. Items featured during live events may sell out quickly, so tune in early!

Are live shopping deals available after the event?
Some live-exclusive deals are only available during the event. However, many products featured live are also available in our Live Shopping collection.